Privacy Policy & Cookies

YOUR PRIVACY

Vicky Callender Jewellery respects your privacy and is committed to protecting your personal data.

This Privacy Policy will tell you how Vicky Callender Jewellery looks after your personal data when you visit this website and inform you of your privacy rights and how the law protects you.

believes that its use of your data is fair and reasonable, and its use of your data is soley for the purpose of delivering its service to you.

Vicky Callender Jewellery will not share your data, unless absolutely necessary for service delivery or for security issues.

Vicky Callender Jewellery will never sell data to third parties under any circumstances.

Vicky Callender Jewellery has checked that it is happy with all the services it uses to help Vicky Callender Jewellery manage data to ensure they meet the highest of standards.

FULL PRIVACY POLICY

1. Introduction

1.1 Vicky Callender Jewellery is committed to safeguarding the privacy of its website visitors and service users

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We only use cookies on our website that are necessary for the provision of our website and services. We do not use cookies to collect non-essential information.

1.4 In this policy, “we”, “us” and “our” refer to Vicky Callender Jewellery

Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

How we use your personal data

3.1 We may collect, use, store and transfer different kinds of personal data about you. In this section we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(d) the legal basis of the processing.

3.2

Identity data includes first name and last name
Contact data means the data we use to contact you including your billing address, delivery address, email address and telephone number
Financial data means the data we use to process your payments for orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored by a contracted third party service provider. We encrypt your payment card details in your browser and securely transfer this data to the payment provider to process a payment
Transaction data means details about transactions you have made on our website including the payments to and from you along with other details of products you have purchased from us
Profile data includes your user name (email address) and password, your log in data, purchases or orders made by you, your preferences and survey responses. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
Marketing and Communication data includes your preferences in receiving marketing from us and your communication preferences by signing up to our newsletter either electronically on our website or manually at a selling venue. You can ask us to stop sending you marketing emails at any time by following the opt out links on marketing emails sent to you

3.2 We may process your account identity data (“account data”)

The account data may include your name and email address. The source of the account data is your registration to our website. The account data may be processed for the purposes of operating our website and services and communicating with you. The legal basis for this processing is consent or the performance of a contract between you and us or taking steps, at your request, to enter into such a contract

3.3 We may process your information included in your personal profile on our website (“profile data”).

The profile data may include your name, address, telephone number and email address. The profile data may be processed for the purposes of contacting you and enabling your use of our website and services. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

3.4 We may process information that you post for publication on our website (“publication data”).

The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

3.5 We may process information contained in any enquiry you submit to us regarding goods or service (“enquiry data”).

The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods to you. The legal basis for this processing is your legitimate interests, namely the request for information on products and our legitimate interests, namely the proper administration of our website and business

3.6 We may process information relating to our customer relationships, including customer contact information (“customer relationship data”).

The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products to customers. The legal basis for this processing is consent or our legitimate interests, namely the proper management of our customer relationships

3.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”).

The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business

3.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”).

The notification data may be processed for the purposes of sending you the relevant notifications and newsletters. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.11 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.] The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.13 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.14 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.15 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.16 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Providing your personal data to others

4.1 We may disclose your personal data to our insurers and/or professional advisers in so far as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3 We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary for our website and business.

4.4 Financial transactions relating to our website and services are handled by our payment services providers, Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/gb/privacy

4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2 We only have an office in the United Kingdom

5.3 The hosting facilities for our website are situated in the United Kingdom

5.4 Our email service provider is situated in the US. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of the US. Transfers to USA will be protected by appropriate safeguards, namely EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework which our email service provider adhere to. You can find information about the email service providers privacy policies and practices at https://mailchimp.com/legal/privacy

5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We will retain your personal data as follows:

(a) Personal Data will be retained for a minimum period of 1 year and for a maximum period of 7 years following consent/purchase date

6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of your name, address, telephone number and email address will be determined based on needs as outlined in this policy, in line with GDPR guidelines

6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of significant changes to this policy by email

Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data [by written notice to us, in addition to the other methods specified in this Section 8.

About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

10.1 We only use strictly necessary cookies. These are cookies that are required for the operation of our website. They include cookies that enable you to log into secure areas of our website and use a shopping cart securely. We use cookies as an element of the security measures to protect user accounts, including preventing fraudulent use of login credentials and to protect our website and services generally.

10.2 Session (transient) cookies. These are cookies that are only stored in your computers memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without repeated log-ins.

10.3 We do not use ‘identify cookies’ to store information about or analyse your preferences or your identity when you visit our website

10.4 Sharing with social networks – if you use the buttons that allow you to share products and content to social media sites, these companies may set a cookie on your computer memory.

Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

Contact Us

13.1 This website is owned and operated by Vicky Callender

13.2 Our principal place of business is Vicky Callender Jewellery, Unit 120804, PO BOX 6945, London. W1A 6US

13.4 For purposes of EU data protection law, I, Vicky Callender, am the data controller of your personal information. If you have any questions or concerns, you may contact me via:

(a) using our website contact form

(b) by email, using the email address published on our website

(d) by post, to the address given above.

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