Shipping & Handling
SHIPPING AND HANDLING
Some of my jewellery, particularly one off pieces is/are in stock and ready to ship. Many of my pieces however, are handmade to order and will usually require 3-6 weeks to handcraft and hallmark, (where hallmarking is required) particularly at busier times of the year or when sending internationally. A certain amount of stock within a design will have been handcrafted and hallmarked in advance of selling and so readily available to ship as soon as possible and within 1-2 working days of purchase- this does not include weekends or bank holidays. The shipping and handling time frame may be altered and extended at busy periods to 3-5 working days. The website homepage will be updated to reflect any changes in shipping and handling times.
Please allow up to a month to receive a custom order/bespoke item within the UK. I will keep you closely informed of time frames for bespoke orders up and till completion. If you have any queries, please use the 'Contact Us' form or drop me a direct email: vickycallenderjewellery.com, or telephone: 07968714663
FREE UK SHIPPING
All jewellery is sent out via Royal Mail Signed For 1st Class or Special Delivery for orders over £100 in value. Both methods of shipping will require a signature upon delivery. An email with your tracking number will be sent to you once your parcel has been dispatched.
INTERNATIONAL SHIPPING
All orders sent internationally are fully insured and tracked. Parcels under £250 will be sent via Royal Mail International Tracked and Signed. All orders over £250 in value will be sent via ParcelForce Worldwide. The postage will be calculated for your destination country at checkout. An email with your tracking number will be sent to you once your parcel has been dispatched. The parcel postage does not include any taxes or customs charges set by the destination country. The customer is responsible for any import taxes and handling fees.
If you cannot see your country in the drop down menu at checkout, then I am sorry that we are not currently able to ship to you.
EUROPE
All jewellery being sent to Europe will be fully hallmarked including the International Convention CCM " Common Control Mark ".
All orders sent internationally are fully insured and tracked. Parcels under £250 will be sent via Royal Mail International Tracked and Signed. All orders over £250 in value will be sent via ParcelForce Worldwide. The postage will be calculated for your destination country at checkout. An email with your tracking number will be sent to you once your parcel has been dispatched. The parcel postage does not include any taxes or customs charges set by the destination country. The customer is responsible for any import taxes and handling fees.
If you cannot see your country in the drop down menu at checkout, then I am sorry that we are not currently able to ship to you.
PACKAGING
Your order will be sent in eco-friendly, recyclable, biodegradable packaging and the outer mailing will be either a bag which is reusable and fully compostable, or your order will be packed inside a cardboard mail box. Occasionally, recycled plastic tape may be used to add strength to a parcel to protect the box from being damaged in transit. The tape has been made from recycled plastic.
DELIVERY
Vicky Callender Jewellery cannot be held responsible for any taxes, charges or custom duties levied or restrictions enforced by your country, in transit or on arrival of your package- this is your sole responsibility, any fees, duties etc are payable by you.
Your ordered goods will be delivered to the address you provided at the time of purchase.
It is your responsibility as the buyer to ensure that the delivery details you have provided are correct and accurate, and that someone is there at the address to take delivery of the goods. All contact information and delivery information must be submitted accurately and in full to guarantee that the order is dispatched to the correct address.
EUROPE AND INTERNATIONAL DELIVERY TRACKING
Please be aware that parcels being sent to Europe and internationally may take longer to be delivered. Lead times for leaving Vicky Callender Jewellery will not have changed, but once the parcel is with Royal Mail for reasons beyond ours and their control, parcels may take longer to reach their destination. Parcels may take longer to pass through the network and Customs delays are expected during the pandemic or busier times of the year.